|
If you haven’t
heard already, IV4’s Fairport office in
Rochester was completely destroyed by fire
the morning of 4/2/2012. While it appears
visually devastating, it is our business to
prepare you for disasters such as
this. Fortunately we were very prepared
ourselves. By 9:30 am our engineers, help
desk, and support staff were working
remotely, virtually, to support all of our
clients.
Although our business is briefly
interrupted, we understand your businesses
and your IT needs continue as usual. If
you need support, you may call our office as
you did before. Because we are
temporarily using disaster
preparedness communication systems, it is
best if you request service via the customer
portal which can be accessed on the right
side of this page.. If you do not
have a password, you may request one by
clicking the Request password link to the
right. If you have never used
the customer portal, your service request
is automatically entered into our web-based
ticketing system and processed by our
engineering staff. THANK YOU for being loyal
customers and for being patient with us.
Our staff is fantastic!
As you might expect, our employees are a
little stunned by what has happened but they
have been so supportive and flexible.
Thankfully, no one was in the building at
the time of the fire and therefore no one
was hurt. THANK YOU to our staff.
During this difficult time, we have come to
appreciate how very fortunate we are.
We have received hundreds of calls, emails
and texts from customers, colleagues,
friends and even competitors offering to
help us in any way possible. THANK YOU
to all for your support.
We
will continue to update you as we have more
information.
The IV4 Team
|
