IT Support Services

When your network goes down, productivity comes to a screeching halt.

Time and data are lost, as your workforce waits for the issue to be resolved. That's when you turn to iV4's Support Managed IT Solution.

iV4's Support Managed IT Solution eliminates the unpredictable costs and lengthy repair times associated with the traditional 'break-fix' IT services model. Support offers complete and continual network management with unlimited service, for a fixed monthly fee.

IT Support you can count on.

The iV4 Help Center delivers dependable remote support during work hours. iV4’s Help Center is comprised of experienced and certified technicians with technical knowledge in:

Office 365 and Windows
Windows Server
Mobile Devices
Anti-Virus and Anti-Spyware Applications
Backups
VPN Connections
Malware Remediation

The goal of our Help Center is to resolve issues and escalate is needed. With a customer satisfaction rating of 4.76/5, you can be assured that iV4 is here for you.

4.76 Stars

SUPPORT

24/7 IT Management, Monitoring & Support

Remote Help Desk Support

On-site Support

Built-in SLA's

24x7x365 Monitoring via Remote Agents

Monthly Net Health Check

Online Client Portal

Asset Tracking

Operating System Updates

Data Backup Analysis & Verification

Anti-Virus Signature Updates

Monthly Reporting & Statistics

IT Strategy Sessions

SUPPORT PLANS

IT Support

Voice Of The Clients

We recently completed an entire network restructuring, and could not be more pleased with the project's success. In an office where our livelihood is based on the necessity of data connections, speed, and the ability to use our office application software, iV4 came through with flying colors. We are truly greatful for the expertise and flexibility that the iV4 team provided to us for this project.

Ahndraya J. Weeks, AAI, CWCA
Commercial Lines Manager/Network Administrator
Don Allen Agency, Inc.

"I am always pleased with the service I receive from iV4!"

Cindy Mark
Office Administrator
Third Presbyterian Church

"I just wanted to let you know that your team did an excellent job today. This was a big decision and investment for us and your team has made it go so smoothly."

Employee Relations Associates

"After our first encounter with iV4, I was so impressed I was almost speechless! Since then, they have continued to take care of us at every possible opportunity."

Andrea Long
Office Manager
Hermann Wiemer Vineyard

"We have grown confident in iV4 and appreciate their expertise and the value that they add to our organization. We trust their skill, abilities, work ethic and our relationship with them."

Rebecca LeBlanc
VP of Information Technology
Empower FCU

"iV4 helped us to discover that the service we were requesting could be performed by our own internal staff, saving us both time and money."

Dianne Kuppermann
CEO
Make-A-Wish of CNY

"It became very apparent that we did not have the expertise or available staff time to allow us to continue to support our network internally. iV4 has been the answer to our problems."

Patricia Woods
Executive Director
Mental Health Association

"The Help Desk was extremely polite, patient, and professional; the overall experience was enjoyable and helpful."

Harry Bixler
Manager
PurEnergy

Meet The Team

Jennifer Dottolo
Business Manager

"I enjoy working at iV4 because of the personal relationships I have cultivated over the last ten years."

Mike Spoont
Chief Executive Officer

"We have a great team at iV4 that makes clients delight the top priority. iV4's growth is a direct result of their commitment to that goal."

Jim Ockenden
Chief Sales Officer

"As a technology firm, one of the most satisfying roles we can fill is to serve as a trusted advisor and resource for our clients, helping to bring technology services and solutions to solve business challenges."

Marcus B
Engineer

"I like working for iV4 because we're big enough to have the knowledge and expertise, but small enough to be a real team."

Ben Wilcox
Senior Technology Consultant

"I love having the opportunity to understand a customer’s business and then build technology solutions to make it better. iV4 has very smart and dedicated consultants and engineers who work together to find solutions that are best for our customers."

Alvin Rodriguez
Senior Solutions Strategist

"I love working with a dedicated and passionate team that strives to deliver world-class customer service."

Michael Montagliano
CTO, VP of Consulting

"The sum is greater than the parts, and it's crucial to build a team that brings various subject matter experts together to solve a business problem."

Paul Kelly
Account Executive

"I love working intimately with my clients to go above and beyond their expectations of what technology can achieve in the business world."

Jacob R
Senior Client Support Technician

"As I support iV4’s customers, I love monitoring, analyzing and learning about the diverse technologies that are used by our customers. Of particular interest are Windows servers and the various networking devices we provide and support for our customers."

John Culligan
Service Operations Manager

"I'm thrilled to work for a relatively young, healthy, and growing company."

Rich Gleason
President

“I am proud and humbled that for the last 15 years, iV4 has been able to provide competitive wages, benefits, and a rewarding work environment for 40 employees and their families.”